Employment Opportunities
Customer Service Position — China — Requirements
Available immediately — 19 November 2010
Location — Shanghai
Individuals who take ownership of excellence
You’re a creative problem solver in a small and nimble environment who identifies the root cause. You have a dogged determination to collect and face all the facts. You implement systems driven solutions with a sense of urgency. You have the determination to meet all of your commitments and are constantly looking to improve processes to improve the customers’ experience. Are you up for the challenge?
Innovative by building on each others’ ideas in a caring, fun environment
You’re bursting with new, innovative ideas and look forward to working in a team environment on solutions to make a profound impact in the global concrete industry. At Somero leading the industry with creative solutions to important customer problems is what we do best. Join us and let your ingenious ideas be heard. How far can you think?
Work across boundaries
You have a passion for people. You want to connect, learn, teach and give back. You understand that many issues can’t be solved alone. You like working across boundaries. We celebrate who we are and learn from each other through our employee networks. We want smart people who get a kick from the team’s success. Are you ready to contribute as a team player?
Understand customers’ business needs to create complete customer solutions
You have a passion for understanding customers’ challenges and opportunities, with an eagerness to become a trusted consultant (advisor) in a rapidly changing global industry. Our customers love using our products and services, and actively recommend them. Our customer’s success is our success. Are you willing to go the extra mile?
China Customer Service Attributes
- Must speak excellent English
- Good mechanical aptitude
- Licensed Driver
- Laser knowledge — will train the successful candidate
- Hydraulic knowledge — will train the successful candidate
- Capable of handling parts supply & shipment
Service Objectives to be done by China Customer Service
- Answer all phone calls
- Get back to customer with appropriate answers within 10 minutes
- Be onsite within 24-48 hours of exhausting phone service options
- Provide parts ordering information within 24 hours
- Deliver parts to customer within five business days
- Assume responsibility to ensure our company meets it’s warranty criteria/obligations
Apply for this position by Email at hr@somero.com
Send Us Your Resume
Individuals who take ownership of excellence
You’re a creative problem solver in a small and nimble environment who identifies the root cause. You have a dogged determination to collect and face all the facts. You implement systems driven solutions with a sense of urgency. You have the determination to meet all of your commitments and are constantly looking to improve processes to improve the customers’ experience. Are you up for the challenge?
Innovative by building on each others ideas in a caring, fun environment
You’re bursting with new, innovative ideas and look forward to working in a team environment on solutions to make a profound impact in the global concrete industry. At Somero leading the industry with creative solutions to important customer problems is what we do best. Join us and let your ingenious ideas be heard. How far can you think?
Work across boundaries
You have a passion for people. You want to connect, learn, teach and give back. You understand that many issues cannot be solved alone. You like working across boundaries. We celebrate who we are and learn from each other through our employee networks. We want smart people who get a kick from the teams success. Are you ready to contribute as a team player?
Understand customers business needs to create complete customer solutions
You have a passion for understanding customers challenges and opportunities, with an eagerness to become a trusted consultant (advisor) in a rapidly changing global industry. Our customers love using our products and services, and actively recommend them. Our customer’s success is our success. Are you willing to go the extra mile?
If you fit the profile and want to join our team, please submit your resume to hr@somero.com